IT Support Services provides all faculty, staff, researchers, and students with access to advice, help, and support so that they can access and effectively use IT services and resources. We serve as the primary point of contact for most of the university community seeking resolution and assistance with supported university systems and applications (e.g. accounts, course tools, video conferencing).
IT Support Contact Information
Support hours are between 8:00 am and 5:00 pm from Monday to Friday.
Critical Classroom Support
306-966-4263
Use for technical issues encountered while teaching a class, regardless if you are teaching from a remote location or in a classroom on campus. This includes Zoom related issues that impact the teaching experience. The Dental Clinic is also permitted to use this line to report urgent issues when patients may be impacted.
IT Support Services monitors this number between 7:30 am and 5:00 pm from Monday to Friday.
Online Support
Submit an online request from our IT Support Portal https://itsupport.usask.ca .
Please note that you can also search our comprehensive Knowledge Base on our IT Support Portal for answers to many common issues and questions that may allow you to solve your own issues and save time.
You can also submit a request via email itsupport@usask.ca
Phone Support
306-966-2222 (1-800-966-4817 toll-free)
- Will allow you to leave a voicemail and an escalated ticket will automatically be created for you so we know to address it quickly.
- The tickets created by voicemail on weekends and after hours are monitored for emergencies.