The following steps will guide you through setting up Multi-Factor Authentication (MFA) on your USask account.
Important Information for MFA Setup
To setup MFA make sure you have access to:
Telephone landline.
You need a reliable high speed internet connection and a phone that can always be reached.
On all devices from which you access USask email, the email applications used must support MFA. Once your MFA is enabled, please note that only the below email applications are supported:
Microsoft Outlook 2016 or later (Windows and macOS). Please note that the versions of Outlook supported by Microsoft change over time; refer to this Microsoft article for the most up to date information available. If you are unsure what version of Outlook you are using, please consult this additional Microsoft Article for instruction on how to determine this information.
The authenticator option you pick should be the one that best suits how you will use it. Pick a method that you can easily access and be in reach of when you try to access your account. Consider if you will be home, travelling - what ever option you pick should be available to you when you need it.
A SmartPhone (Android or iPhone/iOS) is strongly recommended for the best experience when using multi-factor authentication.
If you find that the options below do not meet your needs, please reach out to IT Support to discuss alternative methods of authentication.
Using your desktop or laptop, log into MyProfile with your NSID and password. If you are still logged into MyProfile from when you registered for MFA (Section A above), please log out and log in again.
If you see the below message after logging into MyProfile that means you have not successfully added a MFA verification method to your account:
To add a verification method, using your desktop or laptop, go to the MFA setup page, and add a method as explained in Select an MFA Verification Method above.
Approve the resulting verification prompt, which will depend on the MFA method you chose during set up. Learn what this process looks like in Using Multi-factor Authentication (MFA)
Under Multi-factor Verification, MFA should say "Enabled".
If the status does not say "Enabled", please contact IT Support Services.
For the first hour after you enable MFA, check periodically to make sure you are receiving email. If it doesn't appear you are, send yourself a test message to ensure you can connect to your USask email account and are receiving new email on your devices.
Also you may see a notice similar to the one below in your inbox:
If you are not able to connect to your email after MFA is set up, you may have to remove your email account from your mobile device or email app and and add it back again. If you encounter this, please follow the instructions in this kb support article.