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This content applies to:

Content applies to ict
EveryoneFacultytrue
Studentstrue
Stafftrue

Environment

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OtherZoom

Step-by-Step

Panel
Info
titleBefore you start

To determine if you need to consolidate your account, follow these steps:

  1. Log in to My Profile.
  2. Navigate to the Opt In Services section of the page.
  3. Click Edit.
  4. If you are unable to check mark the Usask-ca.zoom.us option (you will see a red circle when you hover over the checkmark box), you already have a personal or department account using a USask email address. To consolidate your accounts follow the instructions below in the I need to consolidate my existing Zoom account with the USask Enterprise account expand.

Below are step-by-step instructions based on your situation:

Expand
titleI need to claim my USask Zoom account and I do not have an existing Zoom account

Follow these instructions on August 3rd if you do not have an existing Zoom account using a USask email address:

  1. Confirm that you are eligible for a USask Zoom account.

  2. Staff and students can Opt-in to Zoom through MyProfile. Faculty should not have to opt-in and can move on to step 3.

  3. Sign in to Zoom at https://usask-ca.zoom.us or through the Web Conferencing channel in PAWS.

    Note

    After you opt-in, there will be a delay of up to 6 hours before you will be able to sign-in and begin using your account. This is part of the expected process. If you attempt to sign-in immediately, you will receive an error message indicating that "something went wrong while you tried signing in with SSO." Please try again later.


    Note

    You need to sign in to the USask Zoom site at https://usask-ca.zoom.us. If you try and log in at https://zoom.us using your NSID and password you will receive this error:

  4. You have now claimed your account and can start using Zoom: https://usask-ca.zoom.us
Expand
titleI need to consolidate my existing Zoom account with the USask Enterprise account

Follow these instructions if you already have a personal or department account using a USask email address. You will be required to either consolidate with the USask enterprise account on or after August 3, 2021 when you log in to your existing account at https://zoom.us/ or change the email address (instructions below) on your personal/department account to a non-usask.ca email address (such as gmail.com etc) to maintain the account separately. 

To take advantage of the integrations available with Outlook and Canvas and to avoid paying for a separate account going forward, it is recommended that you consolidate into the USask enterprise account. 

To consolidate:

  1. Confirm that you are eligible for a USask Zoom account.

  2. In a web browser visit https://zoom.us/ and log in with your existing Zoom account credentials
    If you are already logged in, please log out and back in again in order to receive the prompt below.  
  3. Once you log in, you will be prompted to consolidate with the USask enterprise account (webconferencing@usask.ca):

    Note

    You can skip the consolidation two times. If you do so, you will be able to log in and use your account. However, on the third time, the option to skip will no longer be available. When you select continue, your account will consolidate with the USask Enterprise account.

  4. You will receive confirmation that you have joined the USask Zoom account (webconferencing@usask.ca):

    Note

    If you had a paid account, Zoom has advised that this process will prompt you to request a refund for the outstanding pro-rated balance before consolidating. You will be presented with the option to "refund to me" or to webconferencing@usask.ca. Please select the "refund to me" option. 

    Once the refund request has been submitted, a confirmation page should appear and an email will be sent when the refund process is complete.

    Note

     There will be a delay of up to 6 hours before you will be able to sign-in and begin using your account. This is part of the expected process. If you attempt to sign-in immediately, you will receive an error message indicating that "something went wrong while you tried signing in with SSO." Please proceed with steps 5-8 later.
    If after 6 hours you have not received an email from Zoom with your sign-in credentials, please notify itsupport@usask.ca 

  5. Sign in to Zoom using the Sign in to Profile Page prompt, at https://usask-ca.zoom.us, or through the Web Conferencing channel in PAWS:



  6. Enter your NSID and password:



  7. You have now claimed your account and can start using Zoom. Going forward, you will log in to Zoom at https://usask-ca.zoom.us.

Info
titleWhat to expect when you consolidate and join the USask Zoom account

The following details will transfer with you:

  • Your profile details (name, profile picture, time zone, etc)
  • Scheduled meetings and webinars
  • Cloud recordings
    • NOTE: recordings which are older than 120 days will be automatically deleted when you consolidate your account. We recommend that you review your past recordings and recover any that you need to keep. Learn about recovering your deleted recordings.
  • IM history
  • Contacts

The following will not transfer with you:

  • Settings may be altered if they conflict with group or account settings on the USask account you are joining.
  • Any add-on licenses, such as large meeting or webinar, will not transfer. If these are needed, submit a request to IT Support Services.
  • Reporting data will also not be transferred, so it is recommended that you access and download any needed reports before consolidating.
  • IM history is transferred and accessible but any IM history from before joining the account is not accessible to USask account admins.  
Note

After you consolidate into the USask Zoom account, previously scheduled meetings and webinars will be unaffected, but the join links will be updated to the new URL. This will cause attendees joining with the old links to be warned that the meeting they are joining is no longer associated with the account and could potentially cause confusion. To avoid this, you can email any guests and update calendar events with the updated join URL, or resend registration confirmation emails.

Expand
titleI need to change the email address on my existing Zoom account

If you have a personal or department Zoom account using a USask email address and you want to maintain your account separately, you will be required to change the email address on your personal/department account to a non-usask.ca email address (such a gmail.com etc).

  1. In a web browser, navigate to https://zoom.us and log in to your Zoom account.

  2. In the navigation menu, click Profile, scroll down to the area with Sign In and click Edit next toSign-In Email.


  3. Enter your new email in the box, enter your Zoom password, and click Save Changes.


  4. A confirmation email will be sent to the new address you entered.


  5. Click Confirm Change on the confirmation email in order to finish the change process.


Note

You can change your email address to maintain your current account and also claim a USask Zoom account by contacting IT Support Services.

Expand
titleI need to continue using my existing Zoom account for a short period and transition later

There are no remaining opportunities to delay consolidation. 

Beginning on Wednesday, August 25, 2021, if you had a personal or department Zoom account using a @campus.usask.ca. (ex. abc123@campus.usask.ca) email address, you will be required to follow the consolidation instructions found in the "I need to consolidate my existing Zoom account with the USask enterprise account" expand above.   

Expand
titleI have a Zoom account using a functional USask email address

USask Zoom accounts WILL NOT be provided for functional or shared USask email addresses. If you have a personal or department Zoom account using a functional USask email address, it is recommended that you cancel this account with Zoom and begin using a USask Zoom account attached to your first and last name instead. 

It is recommended that you assign appropriate scheduling privileges to schedule on behalf of others or allow others to schedule on your behalf. 

Info
titleWhat to expect after you consolidate and join the USask Zoom account
  • On/after August 03, 2021, when you log in to https://zoom.us/ using a functional email address, you will be required to consolidate the account or change the email address (as described above).
  • Consolidating will provide you with a basic license only.

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