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To determine if you need to consolidate your account, follow these steps:

1. Log in to My Profile.
2. Navigate to the Opt In Services section of the page.
3. Click Edit.
4. If you are unable to check mark the Usask-ca.zoom.us option (you will see a red circle when you hover over the checkmark box), you already have a personal or department account using a USask email address. To consolidate your accounts follow the instructions below in the I need to consolidate my existing Zoom account with the USask Enterprise account expand.

Follow these instructions on August 3rd if you do not have an existing Zoom account using a USask email address:

1. Confirm that you are eligible for a USask Zoom account.
   
   
2. Staff and students can Opt-in to Zoom through MyProfile. Faculty should not have to opt-in and can move on to step 3.
   
   

3. Sign in to Zoom at https://usask-ca.zoom.us or through the Web Conferencing channel in PAWS.

   Note
   After you opt-in, there will be a delay of up to 6 hours before you will be able to sign-in and begin using your account. This is part of the expected process. If you attempt to sign-in immediately, you will receive an error message indicating that "something went wrong while you tried signing in with SSO." Please try again later.

   
   

   Note
   You need to sign in to the USask Zoom site at https://usask-ca.zoom.us. If you try and log in at https://zoom.us using your NSID and password you will receive this error:

4. You have now claimed your account and can start using Zoom: https://usask-ca.zoom.us

Follow these instructions if you already have a personal or department account using a USask email address. You will be required to either consolidate with the USask enterprise account on or after August 3, 2021 when you log in to your existing account at https://zoom.us/ or change the email address (instructions below) on your personal/department account to a non-usask.ca email address (such as gmail.com etc) to maintain the account separately. 

To take advantage of the integrations available with Outlook and Canvas and to avoid paying for a separate account going forward, it is recommended that you consolidate into the USask enterprise account. 

To consolidate:

1. Confirm that you are eligible for a USask Zoom account.
   
   
2. In a web browser visit https://zoom.us/ and log in with your existing Zoom account credentials. 
   If you are already logged in, please log out and back in again in order to receive the prompt below.  

3. Once you log in, you will be prompted to consolidate with the USask enterprise account (webconferencing@usask.ca):
   

   Note
   You can skip the consolidation two times. If you do so, you will be able to log in and use your account. However, on the third time, the option to skip will no longer be available. When you select continue, your account will consolidate with the USask Enterprise account.

4. You will receive confirmation that you have joined the USask Zoom account (webconferencing@usask.ca):
   

   Note

   If you had a paid account, Zoom has advised that this process will prompt you to request a refund for the outstanding pro-rated balance before consolidating. You will be presented with the option to "refund to me" or to webconferencing@usask.ca. Please select the "refund to me" option.  Once the refund request has been submitted, a confirmation page should appear and an email will be sent when the refund process is complete.

   Note

   There will be a delay of up to 6 hours before you will be able to sign-in and begin using your account. This is part of the expected process. If you attempt to sign-in immediately, you will receive an error message indicating that "something went wrong while you tried signing in with SSO." Please proceed with steps 5-8 later. If after 6 hours you have not received an email from Zoom with your sign-in credentials, please notify itsupport@usask.ca

5. Sign in to Zoom using the Sign in to Profile Page prompt, at https://usask-ca.zoom.us, or through the Web Conferencing channel in PAWS:
   
   
   
   
6. Enter your NSID and password:
   
   
   
   
7. You have now claimed your account and can start using Zoom. Going forward, you will log in to Zoom at https://usask-ca.zoom.us.
   
   

If you have a personal or department Zoom account using a USask email address and you want to maintain your account separately, you will be required to change the email address on your personal/department account to a non-usask.ca email address (such a gmail.com etc).

1. In a web browser, navigate to https://zoom.us and log in to your Zoom account.
   
   
2. In the navigation menu, click Profile, scroll down to the area with Sign In and click Edit next toSign-In Email.
   
   
   
3. Enter your new email in the box, enter your Zoom password, and click Save Changes.
   
   
   
4. A confirmation email will be sent to the new address you entered.
   
   
   
5. Click Confirm Change on the confirmation email in order to finish the change process.
   
   
   

There are no remaining opportunities to delay consolidation. 

Beginning on Wednesday, August 25, 2021, if you had a personal or department Zoom account using a @campus.usask.ca. (ex. abc123@campus.usask.ca) email address, you will be required to follow the consolidation instructions found in the "I need to consolidate my existing Zoom account with the USask enterprise account" expand above.   

USask Zoom accounts WILL NOT be provided for functional or shared USask email addresses. If you have a personal or department Zoom account using a functional USask email address, it is recommended that you cancel this account with Zoom and begin using a USask Zoom account attached to your first and last name instead. 

It is recommended that you assign appropriate scheduling privileges to schedule on behalf of others or allow others to schedule on your behalf.