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Status changes or updates to printer, drivers, or both may have occurred while the user was attempting to print or scan; which may have caused confusion to the printer state.

Often going into Settings->Devices→Printers&Scanners and selecting the printer that shows OFFLINE will allow you to open the queue and see if a document is waiting on resources(paper or toner) or re-adding it by .

If that does not help, it might be necessary to remove and re-add the printer by: choosing Remove device and then add adding the printer again using the process of instructions at How do I add install a network printer on a Windows computer?